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+--- Thread: The endless cycle of movie upload issues. (/showthread.php?tid=12953)
The endless cycle of movie upload issues. - Miss Deviant - 04-07-2022
So for the last year and a half, more often than not, AW reject my movie uploads saying "it does not play" or "it didn't upload properly."
And I try to upload it again - only for them to reject it for the same reason.
So, I check the movie - make sure it plays and it does.
And then I re-upload - and guess what? They reject it because it "does not play."
Now I know I'm not the only content provider who experiences this. And I know that I'm not the only content provider who can't get it through to them that it's a technical issue on their site and not with the movie.
So last week, I contacted them and explained this yet again - my 6th email to them about this.
They told me to send the movie via email because they need to get the technical team to check it. I explained that even if zipped, the movie is too big to send by email.
So they tell me to send it via the help centre.
I upload it to the help centre - and the server times out. I contact them to tell them this and they don't reply.
And on it goes..the same cycle..every week...and no solution.
So what on earth am I supposed to do? Any suggestions? Anybody else having this problem?
RE: The endless cycle of movie upload issues. - admin - 05-07-2022
Hi, we get this all the time with the members, we re-encode it to mp4 with handbrake and re-upload.
https://handbrake.fr/downloads.php
RE: The endless cycle of movie upload issues. - Miss Deviant - 05-07-2022
(05-07-2022, 20:17)admin Wrote: Hi, we get this all the time with the members, we re-encode it to mp4 with handbrake and re-upload.
https://handbrake.fr/downloads.php
Thanks! Now why couldn't AW tell me that?
RE: The endless cycle of movie upload issues. - country-gal1984 - 11-07-2022
I've been having issues too but AW help have been brilliant, I always upload in mp4 but still been having issues when I upload new movies.. xxx
RE: The endless cycle of movie upload issues. - country-gal1984 - 11-07-2022
(04-07-2022, 15:57)Miss Deviant Wrote: So for the last year and a half, more often than not, AW reject my movie uploads saying "it does not play" or "it didn't upload properly."
And I try to upload it again - only for them to reject it for the same reason.
So, I check the movie - make sure it plays and it does.
And then I re-upload - and guess what? They reject it because it "does not play."
Now I know I'm not the only content provider who experiences this. And I know that I'm not the only content provider who can't get it through to them that it's a technical issue on their site and not with the movie.
So last week, I contacted them and explained this yet again - my 6th email to them about this.
They told me to send the movie via email because they need to get the technical team to check it. I explained that even if zipped, the movie is too big to send by email.
So they tell me to send it via the help centre.
I upload it to the help centre - and the server times out. I contact them to tell them this and they don't reply.
And on it goes..the same cycle..every week...and no solution.
So what on earth am I supposed to do? Any suggestions? Anybody else having this problem?
Me too....xx