Setting up a duo account alongside a solo one

[priya91]

Not sure if I'm being particularly dim here, but how do you set up a duo account when you already have your own solo one?

I can't register again with my current email address as it says there's already an account under that address, but a Help Centre article definitely says a user can have a separate duo and solo profile.

I tried setting one up under a second email address but I didn't verify it in time and it was disabled, and now I can't use that to re-register.

Ta! x

[admin]

Hi, use another email address that hasnt been used on AW before.

Verify it as soon as you get the email back from AW.

Thanks

[priya91]

Thank you!

[sarahxxx]

I can't register again with my current email address as it says there's already an account under that address, but a Help Centre article definitely says a user can have a separate duo and solo profile.

I tried setting one up under a second email address but I didn't verify it in time and it was disabled, and now I can't use that to re-register.

Can you not use the lost password request? Or there is a Verification Email: Re-send on the login page

Sarah x x x

[priya91]

I tried, but it didn't work because the account was disabled.

Thank you anyway, my friend is just going to set ours up with her email address!

x