Missed payment

[admin]

Hi, its a canned email.

The glitch comes down to net credits and gross credits. AW balance shows net before admin fee, transfer page shows gross before admin fee. This cannot be right.

In numbers:

You do a chat for 100 credits. JCI takes 5 of those. Your AW balance shows 95 credits which is fine.

You then go to the transfer page, you have 1 single chat for the 100 credits. Heres where the problem starts, you cannot transfer 100 credits as you only have 95 in reality. Thus producing the negative balance of 5 credits.

The problem is the transfer page is showing the full gross credits. This can be seen on any of your chats.

The glitch has been present since March 2007 if I remember correctly when relating it to Directcam.


Another numbers example:

You sell a movie clip for 10 credits. You then spend 1 credit. Leaving 9 on balance.

You then go to transfer page, it shows the 1 line for the movie credit at 10 credits. As you spent 1 of those, you have just created a negative balance of 1 credit.


Without a complete overhaul of the system, it would be a difficult one to fix and I suspect will never be fixed.