24-04-2018, 13:19
I've had a similar situation where I actually was late for a call and the client issued a refund request. I did the call and noticed afterwards that the credits remained in escrow after 24 hrs and I got the email from AW to say he had asked for a refund. I refused to refund him and the credits remained in escrow for months. He is a good clients and we BOTH requested that AW put the money into my account, NO LUCK! In the end he paid me in cam tips for the call and as soon as I gave AW the ok to give the refund to HIM they did it! In my opinion I agree with the original poster, they did not really do what needed to be done despite both parties being in agreement about who should get the money. They were reluctant to give it to me, but very quick to give it to him. There is a slight chance that he just said he had contacted them about it but hadn't or didn't know how! Either way he was a good egg, sounds like your guy was too so happy days