Need help activating account

[Ruby real]

Hii guys I made a aw everything was going well ...all of a sudden my account got suspended for 1month ....I then waited till the ban was up and tryed 2 log in I needed 2 provide a passport witch I'd lost since making The profile ( .....soooo get my hands on a new passport couldn't remember old account details so made a new aw then I get a msg from aw removing account due to members complaining I had another account .....so I get my hands on my old account details msg aw with correct documentation 2 reactivate but they are not replying ??? How can I get around this ??
I just want 2 work lool
Any help much appreciated ✌✌✌