trying to do c2c

[HornyHeidiBush]

Hello!

I'm trying to offer c2c today for the first time but it isn't working! Whenever I right click on the name it just says 'member not found'. Which means that I also can't boot them out of the chat if I need to.

I have no idea why this is happening. I let a customer down earlier because I promised him c2c and it didn't work. Any ideas what the problem might be?

Thanks x