12-07-2015, 01:11
(12-07-2015, 00:35)Chiltern Line Wrote: I agree - I make it plain that they need to contact me first, but a few don't. I always email them straight away, but it would be better if all booking requests were seen as tentative.
I never go straight to the booking request and usually it's just a formality because I've already discussed things with the person concerned in other emails, I've also found that even those who say they insist on bookings being made via the booking system really just want to see your feedback and they can do that when you send other emails of course and if their happy they don't worry about a formal booking request, I do like to use the booking system every so often though to keep my own feedback up to date.